RETURNS & REFUND POLICY

SNOWPARD
Operated by DEN OF SNOWPARD PVT LTD

1. OVERVIEW

At SNOWPARD, we are committed to delivering products that meet the highest standards of quality and craftsmanship. If you are not fully satisfied with your purchase, you may request a return in accordance with the terms set out below.This policy applies to purchases made through www.thesnowpard.com and, where applicable, official SNOWPARD-operated retail channels.

2. RETURN ELIGIBILITY (14-DAY WINDOW)

Customers may request a return within fourteen (14) calendar days from the date of delivery.

To be eligible for return, the product must:

• Be unused, unworn, and unwashed

• Be in its original condition

• Have all original tags attached

• Be returned in original packaging

• Be free from stains, odours, damage, or alterations

Proof of purchase is mandatory. 

SNOWPARD reserves the right to refuse returns that do not meet these conditions.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return:

Innerwear and intimate wear for hygiene reasons
Gift cards
Final sale or clearance items
Customized or made-to-order products
Products returned without original tags or packaging

In the interest of hygiene and safety, we may reject returns showing signs of wear, misuse, or tampering.

4. RETURN PROCESS

To initiate a return, customers must contact us at:

Support@thesnowpard.com
+91 9353082573

The request must include:

Order number
Reason for return
Clear images (if applicable)

Once the return request is reviewed and approved, instructions for return shipment will be provided.

Return shipping charges shall be borne by the customer unless the product is defective or incorrect.

We recommend using a trackable shipping method, as SNOWPARD is not responsible for items lost in transit during return shipment.

5. QUALITY INSPECTION

All returned products undergo a quality inspection upon receipt.

If the product meets eligibility criteria, the refund will be processed.
If the product fails inspection due to damage, usage, or missing components, the return may be rejected and shipped back to the customer at their expense.

Our quality inspection decision shall be final and binding, subject to applicable consumer rights under Indian law.

6. REFUNDS

Once approved, refunds will be processed to the original method of payment.

For prepaid orders, refunds are typically processed within 7–10 business days after approval, subject to banking timelines.

For Cash on Delivery orders, refunds will be issued via bank transfer. Customers must provide accurate bank details to facilitate processing.

Shipping charges are non-refundable unless the return is due to our error or a verified product defect.

If an order was partially returned, the refund will reflect only the returned item(s).

7. DEFECTIVE OR INCORRECT PRODUCTS

If you receive a defective, damaged, or incorrect product, you must notify us within forty-eight (48) hours of delivery.

The complaint must include clear photographic or video evidence.

Upon verification, SNOWPARD will offer either:

A replacement product, subject to availability, or
A full refund

In such cases, return shipping costs shall be borne by SNOWPARD.

Defective product claims made after the specified reporting window may not be eligible for resolution.

8. INTERNATIONAL RETURNS

For international orders, customers are responsible for return shipping costs, customs duties, and any associated import/export charges.

SNOWPARD is not responsible for customs delays or charges incurred during return transit.

Refunds for international returns will be processed after successful receipt and inspection of the returned product.

9. EXCHANGES

We currently process exchanges subject to stock availability.

If the requested exchange product is unavailable, a refund will be issued instead.

Only one exchange request per order may be permitted at our discretion.

10. RETURN ABUSE & POLICY MISUSE

To ensure fairness to all customers, SNOWPARD monitors return patterns.

We reserve the right to:

Refuse returns from customers with excessive return history
Suspend accounts engaging in return abuse
Restrict promotional benefits in cases of misuse

Fraudulent claims, including false “item not received” or false defect claims, may result in permanent account restriction and legal action where applicable.

11. RETURN TO ORIGIN (RTO)

If an order is returned to us due to:

Incorrect address provided by customer
Repeated failed delivery attempts
Refusal to accept delivery

The original shipping charges will not be refunded.

Re-shipping may require additional payment before dispatch.

12. CHARGEBACKS AND DISPUTES

Customers are encouraged to contact SNOWPARD support prior to initiating chargebacks.

In cases of fraudulent chargebacks, we reserve the right to submit transaction records to financial institutions and restrict customer accounts.

13. STATUTORY RIGHTS

Nothing in this policy limits rights granted under the Consumer Protection Act, 2019 or other applicable laws of India.