SHIPPING POLICY

1. OVERVIEW

This Shipping Policy governs the dispatch and delivery of products purchased through www.thesnowpard.com and, where applicable, through official SNOWPARD-operated retail channels.

SNOWPARD is owned and operated by DEN OF SNOWPARD PVT LTD, having its registered office at No. 109/4(P), Anantha Hall, Yelahanka–Doddaballapur Road, Avalahalli, Bengaluru – 560064, Karnataka, India.

By placing an order with SNOWPARD, you agree to the terms outlined in this Shipping Policy.

2. ORDER PROCESSING

All orders are subject to confirmation and availability.

Orders are typically processed within one to three business days from the date of order confirmation. During high-demand periods including product launches, promotional campaigns, sale events, or public holidays, processing times may be extended.

Business days exclude Sundays and public holidays observed in Karnataka, India.

Orders will only be processed after successful payment authorization or confirmation of Cash on Delivery eligibility.

SNOWPARD reserves the right to cancel orders due to pricing errors, inventory discrepancies, suspected fraud, or payment verification failure.

3. DOMESTIC SHIPPING (INDIA)

We offer shipping across India.

Estimated delivery timelines typically range between three to seven business days from the date of dispatch, depending on the destination and courier network availability. Delivery timelines are indicative and not guaranteed.

Shipping charges, if applicable, are calculated and displayed at checkout prior to payment confirmation.

Cash on Delivery may be available in select pincodes at our discretion. SNOWPARD reserves the right to restrict or disable COD services in specific regions or for customers with repeated failed deliveries.

4. INTERNATIONAL SHIPPING

SNOWPARD offers international shipping to selected countries.

International delivery timelines generally range between six to twelve business days from dispatch, subject to destination country regulations and customs clearance procedures.

Shipping fees for international orders are calculated at checkout based on destination, package weight, and logistics partner rates.

Import duties, customs charges, VAT, or other local taxes imposed by the destination country are the sole responsibility of the customer. SNOWPARD is not responsible for delays caused by customs authorities or for additional charges imposed at the time of import.

If a customer refuses to accept delivery due to customs duties or local taxes, the resulting return shipping charges and customs penalties, if any, may be deducted from the refund amount.

5. DELIVERY ADDRESS AND RESPONSIBILITY

Customers are responsible for providing accurate and complete shipping information at the time of order placement.

SNOWPARD shall not be liable for delivery failures arising from incorrect, incomplete, or outdated address details provided by the customer.

Once an order is dispatched, modifications to the shipping address may not be possible.

Risk of loss and title to the product pass to the customer upon confirmed delivery at the specified address.

6. DELIVERY ATTEMPTS AND RETURN TO ORIGIN (RTO)

If delivery attempts fail due to customer unavailability, refusal to accept delivery, or incorrect address details, the shipment may be returned to our warehouse.

In such cases, original shipping charges are non-refundable. Re-dispatch of the order may require additional shipping payment prior to processing.

Repeated failed delivery attempts may result in suspension of Cash on Delivery eligibility or account restriction.

7. DELAYS AND FORCE MAJEURE

Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including but not limited to natural disasters, public holidays, government restrictions, strikes, transportation disruptions, customs inspections, pandemics, or force majeure events.

SNOWPARD shall not be liable for delays arising from such circumstances.

8. LOST OR DAMAGED SHIPMENTS

If a shipment is marked as delivered but not received, customers must notify us within forty-eight hours of the delivery confirmation.

We may initiate an investigation with the courier partner. Resolution timelines depend on the courier’s internal investigation procedures.

If a shipment is confirmed lost in transit by the logistics partner, SNOWPARD may offer a replacement or refund at its discretion.

Claims for lost shipments reported beyond the stipulated time frame may not be eligible for resolution.

If a package is visibly damaged at the time of delivery, customers are advised to refuse acceptance or record clear video evidence before opening. Failure to report visible transit damage promptly may affect claim eligibility.

9. PARTIAL SHIPMENTS

In certain cases, orders containing multiple products may be shipped separately due to availability or logistical reasons. No additional shipping charges will be applied for split shipments unless otherwise stated at checkout.

10. HIGH-VOLUME SALE PERIODS

During promotional events, product launches, or high-demand sale periods, dispatch and delivery timelines may be extended beyond standard estimates.

SNOWPARD does not guarantee expedited handling during such periods unless explicitly offered as a paid shipping upgrade.

11. CONTACT

For shipping-related inquiries, customers may contact:

Support@thesnowpard.com
+91 9353082573

Customers are advised to include their order number in all communications to ensure prompt assistance.